Effective Date: March 11, 2025

Welcome to www.redwoodroofingconstruction.com! We appreciate your trust in us. Your privacy is our top priority. Rest assured that we will never share, sell, or trade your personal information, including phone numbers and SMS consent, with any third parties under any circumstances. Your data remains secure with us. This privacy policy outlines in detail how we collect, use, and protect your data.

1. Information Collection and Use

1.1 Personal Information

We collect the following types of personal information from our website visitors:

• Name: We collect your name to address you personally and communicate effectively.
• Email Address: Your email address is necessary for us to send you quotes, service confirmations, and updates.
• Phone Number: We collect your phone number so we can contact you directly regarding your service inquiries and appointments.
• Information Related to Services: This includes details about your property or specific services you are interested in, such as roofing details, materials, or any special requests.

In addition to the information you provide directly, we may also collect data about your browsing behavior on our website through cookies and similar technologies. This information helps us improve our website and tailor our services to better meet your needs.

2. Data Use

We use the personal information we collect for the following purposes:

• Contact and Communication: We use your contact information to respond to your inquiries, provide quotes, schedule appointments, and communicate with you about our services.
• Customer Support: Your information helps us provide efficient customer support and address any issues or concerns you may have.
• Service Improvement: We may analyze your information to improve our services, website functionality, and customer experience.
• Legal Compliance: We comply with all applicable laws and regulations regarding data collection and protection.

We do not share your personal information with third parties outside of the United States.

3. Data Rights

You have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Update/Correct: You can update or correct your personal information if it is inaccurate or incomplete.
• Delete: You can request that we delete your personal information from our records.
• Opt-Out: You may opt out of receiving marketing communications from us at any time.

To exercise these rights or if you have any questions about your data, please contact us using the information provided at the end of this policy.

4. Handling of Phone Numbers

4.1 Statement of Non-Sharing

We respect your privacy and will not share your phone number with third parties unless required by law or with your explicit consent.

4.2 Text Message Frequency

We may use your phone number to send text messages for various purposes, including but not limited to appointment reminders, service updates, promotional offers, and responses to inquiries. The frequency of text messages may vary, but on average, we send approximately five text messages per month or in response to inquiries.

4.3 Message and Data Rates May Apply Disclosure

When you provide your phone number for text message communication, you acknowledge that standard message and data rates may apply according to your service plan with your mobile carrier. You are responsible for any costs or fees associated with text message usage.

5. SMS Information Collection

By submitting our website form, you consent to receive text messages and calls from us regarding your service inquiries. Standard messaging rates may apply.

5.1 SMS Opt-In

By providing your phone number through our website form, you are consenting to receive text messages and calls from Redwood Roofing & Construction regarding your service inquiries. We follow strict guidelines for SMS messaging as outlined below:

5.1.1 Opt-In Consent

Before sending any SMS messages, we require your express consent. This means that you actively agree to receive SMS messages from us, either by providing your phone number through our web form explicitly stating your consent or by sending a message to our number confirming your consent. We recommend using a double opt-in process, where you confirm your consent via SMS and validate your number.

5.1.2 Opt-In Tracking

We log and track all opt-in requests to ensure compliance with regulatory guidelines. In certain cases, carriers may request proof of opt-in, including an overview of our opt-in/opt-out process.

5.1.3 Opt-Out Instructions

Every SMS message from Redwood Roofing & Construction includes clear opt-out instructions. You can opt out of receiving SMS messages at any time by replying with keywords such as “STOP” or “UNSUBSCRIBE” as per CTIA guidelines. We honor all opt-out requests promptly.

6. SMS Campaign Compliance

Redwood Roofing & Construction strictly adheres to the guidelines set forth by RingCentral and other mobile carriers regarding SMS campaigns. We do not engage in prohibited campaigns such as loan advertisements, credit repair offers, debt collection attempts, work-from-home advertisements, political advertisements, or messages related to alcohol, tobacco, firearms, pharmaceuticals, or controlled substances. We also prohibit content that promotes illegal activities, adult entertainment, violence, hate speech, or deceptive behavior.

7. Compliance and Enforcement

Redwood Roofing & Construction ensures compliance with RingCentral’s Terms of Service, Acceptable Use Policy, and SMS guidelines. Failure to comply with these policies may result in reduced message deliverability, additional registration requirements and fees, suspension, or termination of SMS services as per RingCentral’s enforcement procedures and carrier regulations.

8. Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. It is your responsibility to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Redwood Roofing & Construction
818 Inwood Dr
McKinney, TX, 75069
Email: Dillan@redwoodroofingconstruction.com
Phone: (972) 214-9904

This Privacy Policy is designed to ensure compliance with applicable legal requirements and industry standards regarding data privacy and security.